Terms of Service

Last updated: January 10, 2025

1. Introduction

By visiting or using dreamersplayground.com and dreambrand.id websites or doing business with Dreamverse Leela Zofia Playeu, you are agreeing to our Terms & Conditions and our Privacy Policy, all of which govern your use of our Websites, our Services and our Products. By providing us with information offline, you also agree to our Terms & Conditions and Privacy Policy.

Please read these Terms & Conditions carefully. The use of any information or contribution that you provide to us, or which is collected by us via email or messaging applications such as WhatsApp, Telegram, Slack or similar or through our Website or Product Websites is governed by these Terms & Conditions and our Privacy Policy. By using our Services, our Website, or any of our Product Websites, you consent to these Terms & Conditions and Privacy Policy, whether or not you have read it. If you do not agree with these Terms & Conditions and our Privacy Policy, please do not use our Website, our Product Websites, or do not purchase our Services or our Products.

Websites dreamersplayground.com and dreambrand.id and their Content and Product Websites are owned by Dreamverse Leela Zofia Playeu. The “Company,” “We,” “Us” or "Owner" refers to Dreamverse and Leela Zofia Playeu, and the term “You” or “Client” refers to the user or viewer of dreamersplayground.com or dreambrand.id. “Our website(s)" refers to dreamersplayground.com and/or Dreambrand.id. “Our Services” refers to the services we provide to “You” the Client. ”Our Products” refers to the products available for purchase on our website(s).

When we use the term "and its Content," we are referring to content that we publish on other websites, such as Instagram, Facebook, YouTube, and Twitter, TikTok or the content we send via e-mail. When we use the term “Product Websites,” we are referring to other website domains that we own through which the products promoted by dreamersplayground.com and dreambrand.id and our Company are sold.

When we use the term “Services” we are referring to paid or unpaid tasks that we perform on behalf of the Client.

All content provided at dreamersplayground.com and dreambrand.id is for informational purposes only. The owner of this website makes no representations as to the accuracy or completeness of any information on this site or that the Client finds by following any link on this website.

The owner will not be liable for any errors or omissions in this information, or the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information.

Please also read our Privacy Policy for more information.

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2. Website development/ branding / graphic design services

The following section of Terms & Conditions applies to all development/ graphic design services/ technical assistance services provided by Us to the Client.

2.1 Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote or proposal and proceeds with paying the first invoice, this will serve as consent to these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our Terms & Conditions.

2.2 Charges & Payments

Charges for services to be provided by Us are defined in the project quotation that the Client receives via email. Quotations are valid for a period of 30 days. We reserve the right to alter or decline a quotation after the expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of either 1/3 (33.33%) or 50% of the project quotation total before the work begins. A second payment of 33.33% is required after the agreed-upon milestone is completed with the final 33.33% or 50% remaining of the project quotation total due upon completion of the work, but before upload to the server or release of materials.

We are not obligated to provide a Client with access to the server, WordPress admin area, Webflow login, or Squarespace dashboard until the final payment of either 33.33% or 50% has been made unless otherwise agreed in writing.

Payment for services is due by PayPal, online credit card payment, or bank transfer. Bank details will be made available on invoices. PayPal invoices will be sent to a Client via email. A link to a credit card processing page will be sent to a Client via email.

The client pays credit card processing fees if not agreed otherwise.If an invoice is unpaid by the due date, a non-compounding late fee of up to 4% monthly may accrue on the outstanding amount.

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2.3 Client Review & Project Proposal & Project Plan & Milestones

Before the work begins, the Client will receive a project proposal via email. A Project Proposal is a simplified version of a Project Plan that includes the price quote and a general overview of the process of supplying the services that have been ordered by the Client. After the client accepts the proposal, the client will receive and invoice with these terms & conditions attached and a Service Contract in case of purchasing a package of services or services total price value is more than 650£. After the first payment, the Client will receive a detailed Project Plan that will be broken down into milestones. The work will begin after the project plan has been approved by the Client.

We will provide the Client with an opportunity to review the work process the development phase after every agreed-upon milestone and once the overall project is completed.

After each milestone is completed, the Client must review it, and if approved, the Client must do so in written form, via email. If the Client requests additional modifications of the work that has already been approved, extra charges may apply.

2.4 Turnaround Time and Content Control

We will install and publicly post or supply the Client's website by the date specified in the project proposal, or at a date agreed upon with the Client upon receiving initial payment unless a delay is specifically requested by the Client and agreed by Us.

During the project, We will require the Client to provide material that is required to deliver a service like; copy, images, movies, and sound files etc.

2.5 Revisions and Delays:

Any milestone specified in the project plan can have up to 2 revisions.

If the client is not satisfied after the second revision we may offer more revisions free of charge or for additional payment. In any such case, the Client agrees as part of this Agreement that additional revisions may delay the intended project timeline and create delays.

To ensure that the work is carried out at the scheduled time we may need to reject other offers during the term of this Agreement to ensure that the Service is completed at the scheduled time.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your project because we have not been given the required information in the agreed time frame, we may have to stop the project and give the timeslot to another client or we reserve the right to impose a surcharge of up to 25% in order to deliver the project on time.

If you agree to provide us with the required information and subsequently fail to do so within one week of project commencement, we reserve the right to close the project or change the timeline.

We ask the Client to wait to give the go-ahead to start until the Client is ready to do so.

On occasions, the Client may request for the Service or additional Service or part of the Service to be completed in a shorter period than reasonable. We may attempt to still deliver the Service or part of the Service in the requested time frame but will inform the Client if the delivery is not guaranteed in advance. In a similar event, if the client requests additional work as part of a project that has a strict deadline, the deadline may have to be extended.

Similarly, if a client requests additional work as part of a different project, the deadline of the original project may need to be extended.

2.6 Payments & Refunds

Pro Forma Invoices and Pro Forma subscription Invoices will be provided by Us before the start of the project. Invoices will be provided upon completion but before publishing the live website or transferring the project to the client.

Invoices and Pro Forma Invoices and Subscription Invoices will be sent via email. Invoices & Pro Forma & Subscription Invoices are due upon receipt. Unpaid accounts will delay the work progress. If the amount due is not paid within a week after the due date on a receipt, We may postpone the project deadline and give the time slot to a different client.

We aim at 100% satisfaction, so we wish to provide a Client with a fair and safe way to discontinue
the project that is part of this Agreement with Us at several points of the project completion process.

The Client may request a refund of the initial down payment anytime before the start of the project, no questions asked.

The Client may request a full or partial refund after We have already spent a significant amount (more than 20%) of pre-agreed time working on the project if the following conditions apply:

1. We have not delivered the final product on time, even though the client hasn’t requested additional revisions.

2. We have failed to deliver a milestone on time, even though the client hasn’t requested additional revisions.

3. We have refused to make modifications to the first, and second drafts based on the client’s desires and needs.

4. If after the first milestone is completed, the client feels that We have not met the standards that were promised in the beginning and would like to discontinue further work with Us
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A partial or full refund will NOT be granted if any of the following is true:

1. The client is dissatisfied with the Service because they have changed their mind about the personal value the Service product has to them. (Example: At the time of their order, they believed that the Service provided was essential for them to achieve their goals but later, they discovered another way to achieve their goals, or they have changed their goals and now they feel that they no longer need the Service.)

2. The client made a purchase that they now regret because they need the financial resources for something else.

3. There was a technical problem that delayed Service delivery, but it was resolved within 7 working days.

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2.7 Additional Expenses

A Client agrees to reimburse Us for any additional expenses necessary for the completion of the work. Examples would be the purchase of special fonts, stock photography, etc.

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2.8 Web Browsers

If the Client's website is to be installed on a third-party server, We must be granted temporary read/write access to the Client's storage directories. Depending on the specific nature of the project and resources that might need to be configured on the server, We may need FTP access, access to cPanel, access to the hosting dashboard, and access to the domain DNS management dashboard. We may need to share this information with contractors, and freelance designers who will collaborate on the website development. If such information is shared with outside contractors, they are required to sign our Freelancer Agreement or Employment Agreement which is subject to comply with these Terms & Conditions, our Privacy Policy and any Service Contract that has been signed by us and the Client.
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2.9 Web Browsers

We make every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, Safari, Opera, etc.). The Client agrees that We cannot guarantee correct functionality with all browser software across different operating systems.

We cannot accept responsibility for web pages that do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, We reserve the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

2.10 Website Maintenance & Website Security & Optimisation

In order for the website to function properly, it needs to be maintained. Website maintenance is a separate service that the Client can order and We can provide on a monthly, weekly, or daily basis, depending on the Client’s needs. We will inform the Client of this in the project proposal and advise the Client regarding the most appropriate website maintenance plan for his needs. If the Client doesn’t purchase website maintenance, We cannot accept responsibility for technical problems that may occur after the work is completed due to new versions of browsers being released, new versions of WordPress or WordPress plugins being released that are incompatible, etc.

We will develop a website for a Client with recommended security optimisations, which include:

1. All passwords will be secure, and a Client will be prompted to change the passwords after the work is completed.
2. All plugins will be up-to-date on the final date of website delivery.
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Further security measures and optimisations can be purchased by a Client.

We cannot accept responsibility for security issues that occur because the website hasn’t been maintained after the work has been completed.

2.11 Domain Names

We may purchase domain names on behalf of the Client. Payment and renewal of those domain names are the responsibility of the Client. The loss, or cancellation of the domain purchased by a client is not the responsibility of US. The Client should keep a record of the due dates for payment to ensure that payment is received on time.

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2.12 Web Hosting & Web Data & Backups

We offer managed web hosting.

A Client who orders managed hosting will pay a monthly fee that covers the hosting price, monthly or weekly plugin updates, weekly or monthly backups and xx hours a month of technical assistance. The price and amount of hours of assistance are determined by the services the Client wishes to have included as part of the Hosting and Web management.

If a Client purchases website management, backups will be weekly or monthly (depending on the plan), uploaded to a Google Drive folder and available for a Client to download. Backups will also be kept on the server for 10 days and kept in a Google Drive folder for a period of 1 month.The Client is responsible for downloading the backups if they wish to keep them for a longer period of time because they wish to have access to older versions of the design if there were changes made. We are not responsible for any loss of data if the Client doesn’t download a backup within 30 days of its creation.

2.13 Email

We will set up email on the server for a Client and provide the required SMTP, POP3 and/or IMAP specifications so the Client can set up emails on personal or work computers.

We are responsible for providing accurate information to the Client with instructions on how to set it up.

We are not responsible for any problems with configuration due to email managing application incompatibility or misconfigurations that occur due to inaccurate setup or outdated versions of the software.

We recommend that the Client use Google Suite for email hosting and management to avoid any above-mentioned issues with email setup and deliverability. We can help the Client with the Google Suite setup.

2.14 Default

Accounts unpaid thirty (30) days after the date of the invoice will be considered in default. If the Client in default maintains any information or files on Our webspace (Google Drive folder, managed servers, computer disk space), We will, at its discretion, remove all such material from its webspace.

We are not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. If cheques were returned for insufficient funds, the Client's account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Us and reasonable expenses, including legal fees and costs for collection by third-party agencies incurred by Us in enforcing these Terms & Conditions.

2.15 Termination

Termination of services by the Client must be requested in writing and will be effective on receipt of such notice. Telephone requests for termination of services will not be honored until and unless confirmed in writing, via email. The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

2.16 Indemnity

All Our services may be used for lawful purposes only. You agree to indemnify and hold Us harmless from any claims resulting from your use of our service that damage you or any other party.

2.17 Copyright

The Client retains the copyright to data, files, and graphic logos provided by the Client, and grants Us the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Us that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

2.18 Design Credit

A link to our website will appear in either a small type or a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If a Client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. The Client also agrees that the website developed for the Client may be presented in any Our portfolio.

2.19 Post-Placement Alterations

We cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications, or deletions.

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3. Social Media Management

4. Liability

We hereby exclude ourselves, our Employees, and/or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other causes in the production of the website;
Loss or damage to Clients' artwork/photos supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Us to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

5. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement shall be unimpaired, and the Agreement shall not be void for this reason alone. Such invalid, illegal, or unenforceable provision shall be replaced by a mutually acceptable valid, legal, and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

23. Monthly Service Packages

The Client is obligated to inform Us via email in written form 4-3 weeks in advance if they wish to terminate or change their subscription to a monthly service package. In case the Client does not cancel their subscription 4-3 weeks in advance, they are obligated to pay one more renewal amount before their service package can be cancelled or changed.

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6. Digital Products

The following section of Terms & Conditions applies to digital products sold by Us.

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6.1 Digital Products & Refunds

You may request a refund 10 days after you purchase a digital product, and we will refund your money in full, no questions asked. Please write to us at hello@dreamersplayground.com to request a refund.

Refunds after the 10-day grace period:You MAY request a refund after the 10-day grace period is over if the following conditions are met:

The product is not working properly - you are unable to view the content because of a technical issue, and even after writing to us, the problem has not been resolved in 7 working days.
The delivery of the module or a lesson or a file that is part of the digital product was delayed for more than 7 working days after it was promised.
You believe that the content and the value provided differ greatly from what was advertised. You believe that the author of the digital product hasn't delivered the content that was promised. In this case, we ask you to provide a written explanation and elaboration of why you believe the digital product was different from what was advertised. We also ask you to specify what, in your opinion, is missing from a digital product in order for it to meet your expectations. We will review your letter, and if we believe your dissatisfaction is justified, we will provide solutions, one of which may be to refund the digital product to you in full or partially. If we do not believe your dissatisfaction is justified, we may issue the refund as a courtesy, or we may hand over the case to our solicitor, who will contact you on our behalf.

A partial or full refund will NOT be granted after the 10-day grace period is over if any of the following is true:

You are dissatisfied with the product because you changed your mind about the personal value the digital product has to you.
(Example: At the time of your purchase, you believed that the content provided inside the digital product was essential for you to achieve your goals but later, you discovered another way to achieve your goals, or you have changed your goals and now you feel that you no longer need the product.)
You made a purchase that you now regret because you need the money for something else.
There was a technical problem with the digital product, but it was resolved within 7 working days.
The delivery of the module or a lesson or a file that is part of the digital product was delayed but then delivered within 7 working days.

Access to digital products will be granted to you (if not otherwise specified) after your purchase. If you do not receive access within 2 hours after your purchase, please contact us at hello@dreamersplayground.com

In some cases, you may purchase a digital product before it is available. In such cases, access to the digital product will be granted on the date specified beforehand on the sales page or in the sales email or video. If you do not receive access information via email within 24 hours after the specified date, and if you didn’t receive an email explaining the reason for the delay, please contact us at hello@dreamersplayground.com

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6.2 Digital Products & Intellectual Property

Your purchase of one of our digital products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and print or convert the product to an image or vector format for your own storage, retention, and reference (the “purpose”). If you are a business owner, you may share our digital product with your assistant or other people who use it to help you manage and grow your business. It is your responsibility to ensure that people with whom you share our digital product will not use it for any other purposes than for the purpose of helping you manage or grow your business. If they share the digital product with a third party, it is considered as if you have shared it with the third party, so it is your responsibility to write and communicate this in your own Terms & Conditions that are obliged by people who work for or with you. You agree that under no circumstances shall you use, or permit to be used, our digital products other than for the purpose and in the manner described above. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way that might be detrimental to us or damage our reputation.The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.

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7. Disclaimers

The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.

You assume all responsibility and risk for your use of our content, our services, and our products.
While we make good faith efforts to include substantially accurate information in the services or products and their sales pages, as well as on related content we publish through our social media channels or on other websites, errors or omissions may still occur. If we receive notice of errors or omissions, we will make reasonable efforts to correct them, but we make no representations or warranties regarding the accuracy, completeness, or performance for a particular purpose of the services, that the services will meet your requirements, or as to the results that will be derived from using any of the information included in the services.
In no event shall We be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with your use of, delay in using, or inability to use the services or products on our website.
You assume all responsibilities and obligations with respect to any decisions, advice, conclusions, or recommendations made or given as a result of the use of the services and products, including without limitation any decision made or action taken by you in reliance upon products. The services and products shall not constitute or be construed as a recommendation, solicitation, offer, or opinion by Us for any financial transaction or the purchase of any financial instrument, including, but not limited to securities, or any kind of investment. Past performance is no guarantee of future results.
You assume all responsibility and risk for your use of our services, products, and our content. There is no guarantee that you will earn any money or achieve any particular results using the techniques and ideas provided in connection with the services or achieve such and similar results using our products or by taking action on the advice we give you on our blog or video channel or social media accounts. All information provided in connection with our services, products, and content we publish is intended for educational purposes only, for a general audience, and not as specific advice tailored for an individual or business. None of the information provided shall be construed to constitute medical, psychological, financial or accounting, legal, or other professional advice; we urge you to consult with an appropriately licensed professional if you seek any such advice.

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8. Rules and Restrictions on Submissions

Users should exercise common sense and courtesy in submitting comments or materials for posting on our website or social media channels connected to our website, such as Facebook Page, Facebook Group, YouTube Channel, Instagram Page, and Twitter. TikTok. Inappropriate submissions would include, for example, comments or materials that:
Make false or defamatory statements about others;
Are obscene, vulgar, abusive, hateful, or threatening;
Harass or discriminate on the basis of race, religion, nationality, ethnicity, gender, sexual preference, or other factors;
Are invasive of the privacy rights of others (e.g., by including addresses, phone numbers, or other personal information about third persons without their consent.)
Submissions may not include content or materials that violate the copyrights, trademark rights, or other intellectual property rights of third parties.
Submissions may not contain unauthorized disclosures of proprietary or confidential information.
Users may not use our website or social media channels connected to our website in a manner or for a purpose that could violate any domestic or international laws.
Users may not use our website or social media channels connected to our website to promote or provide instructional information about illegal activities or for any purpose that may be illegal.
Users may not use or attempt to use our website or social media channels connected to our website for commercial purposes. Submissions may not include advertisements for goods or services, solicitations, “spam,” chain letters, surveys, pyramid schemes, or the like.
Submissions may not include false or misleading representations of affiliation with any other person or entity. A user may not employ false identifiers to impersonate any person or entity or to misrepresent or disguise the true origin of any content.

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9. Website & Social Media Comments Policy

We reserve the right to edit or delete any comments submitted to our website or social media channels connected to our website without notice due to:

Comments deemed to be spam or questionable spam.
Comments including profanity.
Are obscene, vulgar, abusive, hateful, or threatening;
Comments containing language or concepts that could be deemed offensive.
Comments that attack a person individually.

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